AnnurCare Privacy Policy

1. Introduction

AnnurCare respects the privacy of customers and therapists who use our platform.

AnnurCare provides a platform that allows customers to discover and book therapy and wellness services and allows independent therapists to manage their profiles, services, availability, bookings and related activities.

This Privacy Policy describes the types of information that may be collected through AnnurCare, why that information is used, when it may be shared, and the choices available to users regarding their information.

2. Information We Collect From Customers

When you use the AnnurCare Customer App, we may collect information necessary to create your account, provide services, process bookings and support your use of the platform.

Customers may also voluntarily provide information relevant to their treatment or booking, including notes concerning pregnancy, injuries, allergies, pain areas, previous surgery or other information that the customer considers important for the therapist to know before the session.

3. Information We Collect From Therapists

Therapists provide additional information because AnnurCare must manage therapist onboarding, verification, services, bookings, payments, payouts and platform safety.

4. Login and Account Information

Customer accounts

Customers may create or access an AnnurCare account using supported login methods such as email and password or Google Login.

Where Google Login is used, AnnurCare may receive basic account information provided through Google, such as the user's name and email address.

Therapist accounts

Therapists use their registered AnnurCare Therapist credentials to access the Therapist App. Authentication information and account identifiers may be used to maintain secure sessions and identify the therapist account.

Passwords are not intended to be stored in readable plain text. Authentication and security information may be stored using protected forms such as password hashes or authentication tokens.

5. How We Use Information

AnnurCare may use information collected through the platform to:

• Create and manage customer and therapist accounts.
• Verify therapist identity, qualifications and eligibility to provide services through AnnurCare.
• Display therapist profiles, services, qualifications, availability and pricing to customers.
• Process and manage bookings between customers and therapists.
• Determine therapist availability based on customer and therapist locations.
• Calculate applicable transport or service-related fees.
• Allow therapists to navigate to or attend customer service locations.
• Support active booking and therapist location features where applicable.
• Enable booking-related in-app communication.
• Process payment status, commissions, receipts, withdrawals and payouts.
• Send booking updates, reminders, notifications and other important service communications.
• Process ratings, reviews, support requests and safety reports.
• Protect users, investigate misuse and maintain platform security.
• Maintain records required for business, accounting, compliance, dispute and legal purposes.
• Maintain and improve the functionality and reliability of AnnurCare services.

6. Information Shared Between Customers and Therapists

AnnurCare connects customers and therapists. Certain information must therefore be shared between them where necessary to arrange and complete a booking.

Information that may be shared with therapists

• Customer name
• Booked treatment and selected add-ons
• Booking date and time
• Booking notes provided by the customer
• Service address or location information
• Customer phone number where needed for service coordination
• Booking and payment status
• Other information necessary to complete the booking

Information that may be shared with customers

• Therapist display name
• Therapist profile photograph
• Experience
• Languages
• Specialties
• Services offered
• Qualification or verification information
• Ratings and reviews
• Service area information
• Location information where required for an active booking or supported therapist tracking feature

7. Location Information

Customer location

AnnurCare may use the customer's selected address and location information to determine which therapists serve the selected location, calculate applicable transport fees and help the therapist attend the booking.

Before a booking is accepted, AnnurCare may limit the amount of address information displayed to a therapist. After acceptance, additional location details may be made available where necessary to complete the booked service.

Therapist location

The Therapist App may collect precise location while the app is being used for operational purposes such as identifying the therapist's current location, supporting booking activity, location updates and safety functionality.

Therapist location may also be used during an active booking to support supported tracking or coordination features available to the relevant customer.

The current Therapist App does not rely on Android background location permission for continuous background location tracking.

8. In-App Communication

AnnurCare provides an in-app chat feature that allows customers and therapists associated with a booking to communicate about the booked service.

Chat information may include message text, message timestamps, read status and related booking/account identifiers.

Messages may be stored on AnnurCare systems and delivered to the other participant in the booking. Push notifications may also be used to alert users to new messages.

The chat feature should only be used for legitimate booking-related communication. AnnurCare may investigate reported misuse, abuse, harassment, fraud or other activity that may violate AnnurCare policies or applicable law.

9. Therapist Safety Reports

Therapists may submit safety or incident reports related to a booking.

A safety report may include:

• Reason for the report
• Written notes
• An optional photograph
• Optional location information
• Booking, customer and therapist identifiers

Safety reports are used by AnnurCare for platform safety, investigation, dispute handling, support and administrative purposes.

10. Payment, Transaction and Payout Information

Customer payments

AnnurCare may maintain records relating to booking payment status, payment method, transaction references, receipts and payment history.

Therapist payments and payouts

The Therapist App may display and store information relating to therapist earnings, wallet transactions, commissions, withdrawals, payout status and associated bank account information.

External payment processing

Certain payments may be processed through an external payment provider such as CHIP.

Where a payment is completed through an external payment gateway, payment credentials entered directly into the gateway are handled by the payment provider. AnnurCare may receive and retain related payment identifiers, transaction references, amounts and payment statuses needed to manage the transaction.

11. Photos, Files and Documents

AnnurCare may process photographs, files and documents uploaded by users where required for platform functions.

For therapists, this may include:

• Profile photographs
• Identification document photographs
• Qualification certificates
• Professional verification documents
• Safety report photographs

The visibility of these files depends on their purpose. For example, a therapist profile photograph or qualification information may be shown to customers, while identification documents and safety-report evidence are generally intended for verification or administrative purposes.

12. Notifications and Device Information

AnnurCare may collect device or application identifiers needed to provide push notifications, including Firebase Cloud Messaging tokens or related installation identifiers.

Notifications may be used for:

• New booking alerts
• Booking status updates
• Chat messages
• Payment and commission reminders
• Payment confirmations
• Schedule updates
• Important account or service notices

Users may manage notification permissions through supported app settings or device settings.

13. Third-Party Services

AnnurCare uses selected third-party service providers where necessary to provide platform functionality.

These may include:

• Google Firebase / Firebase Cloud Messaging for push-notification delivery and related device tokens.
• Google Maps and Google Places services for maps, location, address search, geocoding and related location features.
• CHIP for supported payment-processing functionality.
• Email delivery or communications providers used to send booking, support and account-related emails.
• Hosting, infrastructure or technical service providers needed to operate AnnurCare websites, applications and APIs.

Third-party providers may process information according to their own privacy practices and applicable contractual or legal obligations.

AnnurCare does not sell personal information to advertisers.

14. Advertising and Analytics

The current AnnurCare Customer and Therapist applications are not designed to use Android Advertising ID for advertising purposes.

AnnurCare does not currently use advertising SDKs such as Google AdMob within the applications described by this policy.

If AnnurCare introduces advertising, analytics or tracking technologies that materially change our data practices, this Privacy Policy and applicable app-store disclosures will be updated where required.

15. Data Storage and Security

AnnurCare takes reasonable administrative, organisational and technical steps intended to protect information against unauthorised access, misuse, loss, alteration or disclosure.

Information may be stored within AnnurCare databases, application servers, file storage systems and authorised third-party services necessary to provide the platform.

No online service can guarantee absolute security. Users are responsible for keeping their login credentials secure and should not share account access with unauthorised persons.

16. Data Retention

AnnurCare keeps information for as long as reasonably necessary to provide the service, maintain accounts, process bookings and payments, handle disputes, maintain safety records and meet applicable business, accounting, regulatory or legal requirements.

Different categories of information may be retained for different periods depending on their purpose.

When an account is deleted, information that is no longer needed may be deleted or anonymised. Certain information may continue to be retained where necessary for legitimate legal, accounting, safety, fraud-prevention, dispute-resolution or recordkeeping purposes.

17. Your Privacy Rights and Choices

Depending on the information involved and applicable requirements, customers and therapists may request assistance to:

• Access or review account information.
• Correct inaccurate account information.
• Update profile or contact information.
• Request deletion of an AnnurCare account.
• Ask questions about how information is handled.

Certain profile information can also be updated directly through the relevant AnnurCare application.

18. Account Deletion

Both customers and therapists may request deletion of their AnnurCare account.

The AnnurCare Customer App and AnnurCare Therapist App provide access to the AnnurCare account-deletion request page.

AnnurCare may need to verify the identity or ownership of the account before completing a deletion request.

Deleting an account may remove or anonymise profile information and other personal information associated with the account. However, booking records, transaction records, payout records, receipts, safety records, dispute information or other records may be retained where necessary for legal, accounting, safety, fraud-prevention, regulatory or legitimate recordkeeping purposes.

19. Children and Age Requirements

AnnurCare services are intended for users who are permitted to create and manage their own account and service bookings under applicable requirements.

The AnnurCare apps are not designed as services directed toward young children.

Where a service involves a person who is legally unable to manage the booking or provide the necessary consent independently, an appropriate parent, guardian or authorised responsible person should be involved.

20. Internet and App Usage

AnnurCare applications require an internet connection for core platform functions such as account access, booking information, location functionality, payments, chat, notifications and service management.

Application features may change as AnnurCare services are updated or improved.

21. Changes to This Privacy Policy

AnnurCare may update this Privacy Policy from time to time to reflect changes to our applications, services, data practices, third-party services or applicable requirements.

The latest version will be published on this page and the "Last updated" date will be revised when appropriate.

22. Contact Us

If you have questions about this Privacy Policy, your account, account deletion or how AnnurCare handles information, please contact us.